Policies & Procedures

PSI Promo delivers a wide range of high-quality promotional items, printed materials, and branded apparel, all customised with your chosen logo. From concept to delivery, we work closely with you to ensure a seamless process and deliver products that perfectly meet your needs.

With over 30 years of experience across the wholesale, promotional products, and retail sectors, our team understands what works and where to source the best quality. We're committed to delivering your items on time and at competitive prices. Our aim is to be your go-to partner. By taking the time to understand your business, we aim to become an integral part of your success.

Modern Slavery and Ethical Employment Standards Policy

Our policy confirms our commitment to ending all forms of modern slavery and outlines our approach to improving the Employment Standards on-shore in our Australian office, and in any of our supplier factories offshore.

This Policy also supports the intent of international conventions, treaties and protocols relevant to combating modern slavery and the Modern Slavery Act (Cth) 2018.

Employment is freely chosen

We expect all our suppliers to not use forced, bonded or involuntary prison labour. Workers are not required to lodge deposits or their identity papers with the employer and are free to leave once their shift ends or after giving their employer reasonable notice.

Child Labour

We expect all our suppliers to not use child labour. "Child" is defined as a person who is younger than the local legal age for completing compulsory education. Factory personnel should be advised of the age of their workers and maintain copies of their workers proof of age. The factories shall follow all applicable laws, regulations and the ILO standards regarding working hours and conditions for all employees.

Working Hours

We expect all our suppliers to comply with national laws regarding working hours. Overtime work should be voluntary, and overtime should not be requested on a regular basis. Suppliers shall guarantee workers breaks and days off in compliance with applicable law.

Wages and Benefits

We expect all our suppliers to provide wages and benefits that comply with all local laws and regulations.

Environmental Sustainability Policy

PSI acknowledges that human activity can have an impact on the natural environment and subsequently should be imposing principles to address this.

Complying with relevant Australian Commonwealth, State and Local environmental policy, practices, regulations, and industry-specific legislation.
Reducing the use of natural resources within our business, including (but not limited to) water, paper, and energy.
Encouraging the re-use and recycling of resources.
Disposing of waste appropriately.
Taking steps to decrease carbon emissions though the limit of air and vehicle travel.
Partnering with our suppliers to meet high standards of environmental performance.
Reporting on the company's environmental performance in both internal and external communications, where relevant.
Reviewing this policy annually and measuring targets and performance as part of that review.

Quality Policy

The Quality Policy outlines our commitment to quality and ensuring that we fulfil our clients' requirements to their absolute satisfaction. The focus is on three elements, quality control, quality assurance, and quality improvement.

Our Commitment is to

Enhance customer satisfaction by understanding our clients' needs and expectations.
Ensure all staff are engaged in promoting quality improvement.
Consultation with staff, and other parties to improve health and safety, and environmental procedures.
Consistently provide service and items that meet all statutory and regulatory requirements.
Ensure continuous improvement of the quality policy by reviewing the effectiveness of the policy and its associated procedures.
Ensure that all staff in management positions are setting a strong example to staff with their conduct and commitment to quality.